Privacy Policy

At Heirloom Abbey (“Heirloom Abbey,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or interact with our business.

By using this website, you agree to the practices described in this Privacy Policy.

We may collect information in several ways when you interact with our website.

Information You Provide

You may voluntarily provide information such as:

• Name
• Email address
• Shipping address
• Billing address
• Phone number
• Payment information (processed securely through third-party payment providers)
  Messages submitted through our contact form
  Information provided when joining our email list

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on our website
• Referral website
• General geographic location

This information helps us improve website performance and user experience.

We may use your information to:

• Process and fulfill orders
• Communicate about purchases
• Respond to inquiries
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website and customer experience
• Send marketing emails (only if you’ve opted in)
• Analyze website traffic and performance
• Detect fraud and maintain website security
• Comply with legal obligations

If you choose to subscribe to our newsletter, we may occasionally send:

• New collection releases
• Antique jewelry education
• Journal articles
• Special announcements
• Promotions
• Event updates

You may unsubscribe at any time by clicking the “Unsubscribe” link included in every marketing email.

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Improve website functionality
• Understand visitor behavior
• Measure website performance
• Personalize content and marketing

You can disable cookies through your browser settings, although some website features may not function properly.

We do not store your full credit card or payment information.
Payments are securely processed through trusted third-party payment providers. Your payment information is subject to the privacy and security practices of those providers.

We do not sell your personal information.

We may share limited information only when necessary with trusted service providers that help us operate our business, including:

• Payment processors
• Shipping providers
• Website hosting providers
• Email marketing platforms
• Analytics providers
• Customer support services

These providers are only given the information necessary to perform their services.

We take reasonable administrative, technical, and physical measures to protect your personal information.

While we work to safeguard your information, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

You may choose to:

• Unsubscribe from marketing emails
• Disable cookies through your browser
• Contact us to request updates or corrections to your personal information
• Request deletion of your information where permitted by law

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will promptly delete it.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their individual privacy policies before providing any personal information.

We retain personal information only for as long as necessary to:

• Fulfill orders
• Meet legal obligations
• Resolve disputes
• Maintain business records
• Improve our services

We may update this Privacy Policy from time to time.

When changes are made, the updated version will be posted on this page with a revised “Last Updated” date.

Your continued use of our website after changes have been posted constitutes acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy or how your information is handled, we’d be happy to hear from you.
Heirloom Abbey

Email: heirloomabbey@gmail.com
Contact Page